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Terms of Service Policy

TRUSTNET Terms of Service Policy

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Welcome to TRUSTNET, LLC. By using our services—including our website, marketplace, cloud services, or any contracted services—you agree to comply with and be bound by the following terms.

1. Acceptance and Scope of Terms

  • Applicability: These terms apply to all users of our services.
  • User Definitions: For the purposes of these terms, a "General User" is anyone Browse our website or making transactional purchases. A "Contracted Client" is an entity that has executed a Master Service Agreement (MSA) or other written agreement with TRUSTNET, LLC.
  • Precedence of Contracts: For Contracted Clients, this document supplements your main agreement. In the event of any conflict or inconsistency between these General Terms of Service and a signed Master Service Agreement, the terms of the Master Service Agreement shall prevail.

2. Use of Services

You agree not to use our services for any unlawful purpose and to maintain the confidentiality of your account. You must be at least 18 years old to use our services.

3. Intellectual Property

All content and materials on our services are the property of TRUSTNET, LLC or its licensors and are protected by intellectual property laws.

4. Third-Party Services

Our services may integrate with or link to third-party services provided by Kaseya, Datto, Microsoft, Lenovo, Veeam, Fortinet, SecurityMetrics, Vonahi Security, RapidFire Tools, Amazon Web Services, HP, Inc., Logitech, and Trellix. By using these services, you agree to comply with their respective terms of service:

 5. Term and Termination

  • For General Users: TRUSTNET, LLC reserves the right to suspend or terminate access to online services (such as a marketplace account) at any time for violations of these terms.
  • For Contracted Clients: The term, termination, and cancellation of contracted services are governed exclusively by the clauses stipulated in your signed Master Service Agreement.

6. Refund Policy

  • For General Users and Marketplace Purchases: Refunds for licenses, subscriptions, or physical products are governed by our detailed "Refund and Cancellation Policy."
  • For Contracted Clients: Billing, payments, and any applicable credits or refunds are governed exclusively by the financial terms defined in your signed Master Service Agreement.

7. Changes to Terms

  • For General Users: TRUSTNET, LLC reserves the right to modify these General Terms of Service at any time.
  • For Contracted Clients: The terms governing the service relationship are fixed in your Master Service Agreement, and any changes require a written amendment signed by both parties.

8. Limitation of Liability and Warranties

Our liability is limited to the fullest extent permitted by law. However, this general limitation is subject to any specific service warranties or service level commitments (SLA) expressly defined in a signed Master Service Agreement.

9. Governing Law

These terms shall be governed by the laws of the Commonwealth of Puerto Rico.

10. Contact Us

If you have questions, please contact us at:

TRUSTNET's mission is to provide a secure and reliable technology service that you can build and grow your business on. We are committed to your success. Thank you for choosing us as your trusted technology partner.

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